We want you to be happy with your website. This policy explains when payments are refundable.
Free demo
The demo is free. There is nothing to refund.
Milestone payments
Projects are paid in three parts: 30% to start, 40% on design approval and 30% on delivery.
- Before work starts: if you cancel before we begin the full build, the start payment is refunded in full.
- After work starts, before design approval: if you cancel, we refund the start payment minus the value of work already completed.
- After design approval: payments made for approved milestones are non-refundable because the work for them has been done.
- If we fail to deliver: if we cannot deliver what was agreed, we refund the payments for the work not delivered.
Care plans
You can cancel a monthly care plan at any time. Cancellation stops future charges; the current month is not refunded.
How to request a refund
Email hello@vyncode.com with your name and project details. We reply within 3 working days, and approved refunds are returned to the original payment method where possible.